Responsibilities

• Partner with the Director of Development to develop and implement an integrated marketing and communications strategy aligned with Shelter House’s mission, strategic priorities, fundraising goals, and organizational growth.
• Own Shelter House’s brand voice and visual identity, ensuring consistent messaging and presentation across print, digital, media, fundraising, program, and internal communications.
• Develop an annual editorial and content calendar and manage communications priorities across multiple departments, campaigns, programs, and events.
• Create compelling, trauma-informed stories that demonstrate Shelter House’s impact, including interviewing staff, partners, volunteers, and program participants when appropriate and with required consent.
• Lead the writing, editing, design coordination, production, and distribution of newsletters, Annual Impact Reports, annual appeals, campaign materials, one-pagers, brochures, presentations, event programs, and other collateral.
• Manage Shelter House’s website and digital content, ensuring information is accurate, current, accessible, engaging, and aligned with organizational priorities.
• Manage social media channels and develop platform-specific content that increases awareness, engagement, community participation, and support.
• Plan, execute, and evaluate integrated digital and email campaigns supporting fundraising, events, advocacy, volunteer engagement, and community awareness.
• Develop and manage media relations, including press releases, media pitches, interview coordination, media inquiries, and relationships with reporters and community media partners.
• Support executive communications, including talking points, speeches, presentations, announcements, and other leadership communications.

Requirements

• Bachelor’s degree in communications, marketing, public relations, journalism, or a related field; equivalent relevant experience may be considered.
• Three or more years of progressive professional experience in marketing, communications, public relations, nonprofit communications, or a related field.
• Excellent writing, editing, proofreading, verbal communication, and storytelling skills, with the ability to adapt messaging for different audiences and channels.
• Demonstrated experience developing and executing integrated marketing and communications campaigns from strategy through implementation and measurement.
• Strong hands-on experience managing social media, email marketing, website content, and digital communications.
• Experience developing content in the field, including event coverage, photography/content capture, and interviews or testimonials.
• Strong project-management skills and the ability to manage multiple priorities, deadlines, stakeholders, and deliverables with accuracy and sound judgment.
• Ability to collaborate effectively across departments and build strong relationships with staff, leadership, Board members, donors, volunteers, community partners, and media.
• Ability to handle sensitive information and communicate about homelessness, domestic violence, and client experiences with discretion, dignity, and a trauma-informed approach.
• Proficiency with Microsoft Office and common digital communications, design, and content-management tools.

Preferred

• Experience working in a nonprofit, human services, housing, domestic violence, or mission-driven organization.
• Experience with CRM and fundraising platforms such as Salesforce and GoFundMe, or similar systems.
• Experience with email marketing, website/CMS platforms, design tools such as Canva, and digital analytics.
• Media relations and public relations experience, including pitching stories and responding to media inquiries.
• Event marketing and communications experience.
• Experience managing vendors, contractors, or agency partners.

Benefits

• Benefits
• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Four Annual Team Building Events