Own the visual storytelling and content operations for Rowan's social, ecommerce, and marketing initiatives, coordinating content creation, asset management, and customer interactions to elevate brand experience and product launches.

• Responsibilities: Create photo and video content for social media, digital advertising, and e-commerce platforms
• Responsibilities: Edit short-form videos for TikTok, Instagram Reels, YouTube Shorts, Meta platforms, and other social channels
• Responsibilities: Assist with product photography, lifestyle shoots, behind-the-scenes content, and creative campaigns
• Responsibilities: Create basic graphics, visual assets, and marketing materials using Canva, Adobe Creative Suite, or similar tools
• Responsibilities: Write captions, social media copy, and product-related marketing content aligned with Rowan’s brand voice
• Responsibilities: Organize and manage digital content assets and media files
• Responsibilities: Respond professionally and promptly to customer inquiries, comments, messages, and support requests
• Responsibilities: Assist customers across Shopify, Amazon, TikTok Shop, Meta platforms, Marketplace, and other online sales channels
• Responsibilities: Handle customer concerns, complaints, returns, and order-related issues with professionalism and empathy
• Responsibilities: Monitor social media comments and community interactions

• Requirements: Experience creating and editing short-form social media content
• Requirements: Familiarity with CapCut, Canva, Adobe Premiere Pro, Photoshop, or similar creative tools
• Requirements: Understanding of TikTok, Instagram, Meta, YouTube, and modern social media trends
• Requirements: Strong written and verbal communication skills
• Requirements: Strong organizational skills and attention to detail
• Requirements: Ability to multitask and work in a fast-paced environment
• Requirements: Positive attitude, professionalism, and strong problem-solving skills

• Preferred: Experience with Shopify, Amazon Seller Central, TikTok Shop, or e-commerce platforms
• Preferred: Basic photography and videography skills
• Preferred: Customer support or community management experience
• Preferred: Familiarity with AI tools such as ChatGPT, Canva AI, or content automation tools
• Preferred: Strong portfolios or demonstrated creative initiative encouraged even if not meeting every qualification

• Benefits: Health insurance benefits, including medical, dental, and vision coverage
• Benefits: 401(k) retirement savings plan
• Benefits: Opportunity for career growth within a fast-growing consumer brand
• Benefits: Creative, collaborative, and entrepreneurial work environment
• Benefits: Employee product discounts
• Benefits: Potential performance-based bonuses and advancement opportunities