Responsibilities

• Build, schedule, and deploy marketing communications across email, SMS, mobile app, and web channels.
• Support the execution of lifecycle marketing campaigns that drive fan engagement, ticket sales, and matchday attendance.
• Assist with audience segmentation and CRM list management to deliver personalized fan messaging.
• Coordinate campaign timelines and ensure communications are delivered accurately and on schedule.
• Conduct quality assurance on campaign assets, links, and personalization fields prior to deployment.
• Collaborate with creative, content, ticketing, and digital teams to execute integrated marketing campaigns.
• Monitor campaign performance and compile reports on key metrics
• Support lifecycle journeys such as fan onboarding, purchase follow-up, and re-engagement while maintaining marketing automation workflows.

Requirements

• Bachelor’s degree in marketing, communications, business, or a related field
• 1–2 years of marketing, communications, or related experience (internships included)
• Experience with CRM systems (preferably Salesforce), lead generation and nurturing, marketing automation, email marketing, and reporting.
• Strong organizational skills with the ability to manage multiple projects and deadlines
• Excellent written and verbal communication skills
• Detail-oriented with a strong sense of follow-through and quality control
• Ability to collaborate across teams including creative, ticketing, partnerships, and communications
• Ability to work nights and weekends at events and matches
• Proficiency in Microsoft Office and Google Workspace; experience with project management tools a plus
• Passion for sports, soccer, and the FC Cincinnati brand

Preferred

• Experience with project management tools

Benefits

• Generous paid time off and holiday time
• Option for one work from home day per week (by department and schedule)
• Medical, Dental, Vision, Life Insurance, 401k plan with company match
• Short-Term & Long-Term Disability Insurance
• Maternity & Paternity Leave and Family Building Benefit
• Employee Assistance Program and free subscription to the Calm App
• Discount off merchandise in the FCC team store
• Community volunteer opportunities
• Professional development and team building opportunities
• Employee recognition programs and referral programs