Responsibilities

• Client Management: Serve as the primary contact for a book of home service clients, managing communication via Slack, video, and email.
• Multi-Channel Strategy: Own the strategic direction across SEO, Google Ads, and Meta Ads for each account. You set the play - our specialists execute.
• Campaign Oversight: Coordinate with fulfillment teams to ensure on-page content, backlinks, citations, Google Business Profile optimization, paid media campaigns, and creative are delivered on time and to standard.
• Progress Calls: Lead monthly Zoom meetings to review results, educate clients, and set the direction for the following month.
• Reporting & Analysis: Present performance data across all channels in a clear, actionable way that highlights ROI and drives client decisions.
• Client Retention: Build long-term relationships through exceptional service, proactive communication, and results that speak for themselves.
• Upsell & Referrals: Identify opportunities to expand services within existing accounts and ask happy clients for warm referrals to grow our local and national base.

Requirements

• 2+ Years of Experience: Preferably in a client-facing account management role at a digital marketing agency.
• Multi-Channel Fluency: You don't need to be an expert in SEO, Google Ads, and Meta Ads - but you need to be conversant enough to hold a strategic conversation with a $30K/month client across all three.
• Local SEO Knowledge: Strong understanding of Google Business Profiles, on-page SEO, backlinks, and citations is a must.
• Excellent Communicator: You can explain technical concepts in simple terms and command a client call with confidence - even when the client is a 50-year-old roofer who's seen it all.
• Organized & Detail-Oriented: Skilled at managing multiple accounts and following through on every client need without dropping balls.
• Growth-Minded: Motivated to exceed expectations, solve problems, and contribute to a fast-paced team.

Preferred

Benefits

• Uncapped growth potential, direct access to leadership, professional development
• Direct Access to Leadership: You'll sit next to the CEO in our Fort Lauderdale office. No layers. No bureaucracy. When you need a decision, you'll get one in minutes - not weeks.
• Fastest-Growing Agency in the Space: We're one of the fastest-growing marketing agencies in America. If you want to build a career, there's no ceiling here.
• Clear Impact: You'll see the direct results of your work in our clients' businesses and in your own paycheck.
• No Corporate BS: We're lean, agile, and focused on execution.
• Collaborative Team: Work alongside talented professionals who are committed to winning as a team.