Manager, Revenue & Marketing Systems

Responsibilities

• Own and continuously improve Kargo’s commercial technology ecosystem, including Salesforce, marketing automation, Customer Success platforms, sales tools, and related integrations across the full customer lifecycle.
• Architect and administer Salesforce for scale, including data models, security and sharing, permission structures, Flows, automation, integrations, and governance, while building reusable solutions rather than one-off fixes.
• Own the technical backbone of Marketing operations, including HubSpot and other marketing automation tools, demand generation workflows, lead scoring, segmentation, campaign and event workflows, and Marketing-to-Sales handoffs.
• Ensure commercial data is accurate, trusted, and actionable across accounts, contacts, pipeline, renewals, and expansion, establishing strong data quality standards and resolving gaps before they impact reporting or business decisions.
• Design and optimize systems that support both Managed Sales and Self-Service/SaaS motions, including trial and onboarding flows, renewal and expansion signals, and clean handoffs across Sales, Marketing, and Customer Success.
• Evaluate the commercial tech stack and make thoughtful recommendations on what to build, buy, integrate, renew, consolidate, or retire, using automation and AI where they meaningfully improve efficiency and outcomes.
• Establish clear intake, prioritization, testing, documentation, and delivery processes for systems requests, partnering cross-functionally to translate business needs into scalable technical solutions and drive work through completion.

Requirements

• 5+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, GTM Systems, or a related technical operations role, with a track record of owning complex commercial systems end to end.
• Deep, hands-on Salesforce experience at an architectural level, including data models, security and sharing, permission sets, Flows, integrations, and scalable system design; Salesforce certifications are a plus.
• Experience owning and integrating a GTM technology stack spanning CRM, enrichment, sales engagement, quoting/CPQ, Customer Success, marketing automation, and reporting tools.
• Hands-on experience with marketing automation platforms such as HubSpot or Marketo, including demand generation workflows, lead scoring, segmentation, nurture programs, campaign operations, and event/webinar systems.
• Strong understanding of data models, data quality, automation architecture, integrations, and reporting; experience with tools such as Looker, Omni, Tableau, SQL, n8n, Workato, or Zapier is a plus.
• Experience supporting SaaS, self-service, or product-led growth motions alongside a Managed Sales organization is strongly preferred.
• Strong cross-functional judgment and communication skills, with the ability to turn ambiguous business needs into scalable technical solutions, build stakeholder buy-in, and take ownership from scoping through UAT, documentation, launch, and ongoing system health.