Responsibilities

• Support the strategy and execution of retention-focused campaigns across owned, paid, and partner channels (email, push, in-app, paid media, and distributor platforms)
• Partner with data and analytics teams to uncover insights that inform segmentation, subscriber modeling, and lifecycle strategies
• Own key workstreams and cross-functional relationships to accelerate experimentation and improve campaign performance
• Design and run the retention test-and-learn agenda with holdouts as the default, owning the test register and reporting incremental retained subscribers and cost per incremental save
• Partner with Media Strategy and agency teams on retention media, including audience strategy, flighting, and lift measurement
• Optimize save-at-cancel flows, win-back programs, and the retention offer ladder across direct-to-consumer and partner platforms (e.g., Amazon Channels, Roku, Apple)
• Translate leading engagement indicators into cohort-based triggers and programs for at-risk and early-tenure subscribers
• Build and maintain project plans, briefs, test plans, budgets, and performance reports
• Track KPIs such as churn, engagement, tenure, and incremental lift to identify opportunities for optimization and growth
• Stay current on retention marketing trends and tools, bringing fresh ideas to the table

Requirements

• 4–6 years of experience in retention, lifecycle, CRM, or growth marketing, ideally in a subscription or streaming environment
• Proficiency in analyzing performance data and translating insights into actionable strategies
• Hands-on experience designing and reading controlled experiments (A/B tests, holdouts, incrementality); SQL or BI tool proficiency preferred
• Experience driving retention through third-party distribution partners (e.g., Amazon Channels, Roku, MVPDs) strongly preferred
• Experience with retention-focused paid media, including audience activation and lift measurement, preferred
• Understanding of the marketing tech stack, including tools like Braze, mParticle, LiveRamp, marketing and product dashboards, etc.
• Comfortable managing multiple projects, process, budgets and stakeholders simultaneously
• Strong communicator with a team-first attitude and curiosity to test, learn, and iterate
• Strong attention to detail

Benefits

• Medical
• Dental
• Vision
• Prescription Drug Coverage
• 401k Plan
• Wellness Program
• Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Parental Leave and Adoption Services