Responsibilities

• Lead the design, implementation, governance, and continuous improvement of the end-to-end Marketing Review Process for marketing materials across Global Marketing and Communications.
• Define clear roles, decision points, service expectations, controls, escalation paths, documentation standards, records retention requirements, and measures of process effectiveness.
• Coordinate with Marketing, Legal, Compliance, technology teams, vendors, and audit stakeholders to align business needs, regulatory requirements, and practical ways of working.
• Oversee the workflow tools that enable the Marketing Review Process and support the development, review, approval, and documentation of marketing materials across channels, ensuring workflows reflect how marketing teams plan and produce content, provide clear visibility into review status and requirements, and are supported through effective access management, reporting, training, user support, and issue resolution.
• Develop insights and improvement plans that increase transparency, reduce rework, strengthen audit readiness, improve the user experience, and support speed to market.

Requirements

• 6+ years of experience in marketing operations, process design and improvement, compliance review operations, program management, change management, or a related discipline.
• Experience defining and implementing cross-functional, end-to-end processes in a regulated environment, including approval controls, audit documentation, records retention, governance, and measurable process improvement.
• Strong stakeholder management, written communication, facilitation, and problem-solving skills, including the ability to translate business and regulatory needs into clear processes, roles, workflows, reporting, and adoption plans.
• Demonstrated AI fluency, including the ability to use approved AI tools responsibly to support research, documentation, analysis, and operational efficiency while following company data, privacy, legal, and compliance requirements.

Preferred

• Experience with RedOak, Adobe Workfront, SharePoint, Microsoft Teams, Microsoft 365, or comparable workflow and marketing operations platforms.
• Experience with process mapping, workflow design, change adoption, reporting, regulated content review, disclosure management, or audit evidence preparation.
• Familiarity with regulated marketing content requirements, vendor oversight, third-party risk management, incident escalation, or platform performance monitoring.
• Prior people management experience, including performance management, coaching, and employee development.
• Bachelor’s degree in Marketing, Business, Communications, Information Systems, Project Management, or a related field, or equivalent professional experience.

Benefits

• Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families.
• We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
• We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
• For more information regarding MetLife’s U.S. benefits, please click here.