Responsibilities

• Build, lead, and grow a high-performing, distributed team of designers through hiring, coaching, mentoring, performance management, and career development.
• Set the creative vision for AfterShip's brand system, partnering closely with the VP, Marketing to evolve our identity as the company grows.
• Own creative direction across every marketing surface—including paid campaigns, product launches, sales enablement, lifecycle marketing, social, email, and AfterShip.com—ensuring consistently high creative standards.
• Build and scale an AI-powered creative production engine that combines cloud-based workflows, automation, and design systems to enable high-volume, high-quality creative output.
• Create systems that empower non-designers to self-serve routine creative needs, allowing your team to focus on high-impact strategic work.
• Lead creative planning and prioritization across Product Marketing, Growth, Partnerships, and other cross-functional teams to ensure the highest-impact work ships quickly.
• Manage external freelancers and creative agencies, providing clear direction, maintaining quality standards, and scaling capacity when needed.
• Continuously improve creative operations, processes, and team effectiveness to help AfterShip scale efficiently.

Requirements

• 3+ years of people management experience, with a proven track record of hiring, managing, coaching, and developing creative teams while fostering a high-performance culture.
• Experience building or scaling a creative organization, including establishing processes, workflows, and quality standards that enable teams to produce exceptional work at scale.
• Direct experience leading or contributing to a brand evolution or rebrand. You understand how to evolve a brand system across multiple channels while maintaining consistency and momentum.
• Experience partnering cross-functionally with Product Marketing, Growth, Partnerships, Product, and other stakeholders to balance creative excellence with business objectives.
• In-house B2B SaaS or DTC e-commerce experience preferred. You've worked closely with internal marketing teams rather than primarily serving external clients through an agency.
• A strong point of view on modern visual identity and brand design, with excellent creative judgment and awareness of contemporary design trends, especially for technology and AI-native products.
• AI-fluent, with hands-on experience leveraging AI tools to accelerate creative production and designing AI-powered workflows that improve quality, speed, and scalability.
• Proven success leading distributed teams and collaborating across time zones. You create alignment, accountability, and trust in a remote-first environment.

Benefits

• Competitive compensation
• Remote-first work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development