Manager, Loyalty Store Operations at Skechers | Manhattan Beach, CA | $110K/yr – $130K/yr

Manager, Loyalty Store Operations

Manhattan Beach, CA (On-site)

$110K/yr – $130K/yrManager5+ years expFull time

Posted 4 months ago

Job Summary

Drive Skechers’ in-store loyalty program operations across stores, aligning frontline execution with loyalty strategy and KPIs.

Own end-to-end loyalty experience at POS, enrollment, and store engagement
Must-have: 5–8+ years in Retail Operations or Loyalty with field work
Standout: Connect loyalty metrics to revenue and retention across stores

Job Description

Responsibilities

Own the end-to-end in-store loyalty experience, including enrollment, associate engagement, and POS execution.
Ensure loyalty benefits (rewards, points, offers) are applied accurately and consistently at POS
Identify and address friction points across key customer journeys (earn, redeem, returns, exchanges)
Partner with Customer Service to resolve experience gaps impacting customer satisfaction and retention
Establish loyalty as a measurable and accountable KPI within store operations
Define store-level performance expectations in partnership with Retail leadership
Monitor and report on store performance against key loyalty metrics
Identify underperforming stores and partner with field leadership to implement improvement plans
Drive accountability by connecting loyalty performance to business outcomes such as revenue, retention, and customer lifetime value
Partner with Retail Operations to support training materials and playbooks for store associates

Requirements

Bachelor’s Degree in Business, Marketing, Retail Management, or related field
5–8+ years of overall professional experience in Retail Operations, CRM/Loyalty, or Omnichannel Operations, including 3+ years in a directly related role
Willingness to travel to stores and field meetings as needed

Skechers

3.6 Glassdoor

Skechers is a Fortune 500® company — a growth-oriented brand that designs, develops, and markets a diverse product portfolio of lifestyle and performance footwear, apparel and accessories for men, women and children around the globe.Skechers is focused on designing products that deliver style, comfort, innovation, and quality at a reasonable price.

Founded in 1992

Manhattan Beach, California, USA

15K employees (877 in marketing)

about.skechers.com/careers

64% recommend to a friend

69% CEO approval