Responsibilities

• Design and execute a comprehensive internal communications strategy, and lead, coach, and develop internal communication specialists who create communication plans and campaigns for internal audiences and initiatives.
• Lead and develop talent on the direct team and across the broader organization.
• Manage and optimize the internal digital channel ecosystem, including the intranet, team member app, corporate email, push notifications, SMS text, and digital signage.
• Partner with franchisees to deliver clear, actionable, and timely business updates that support operational success and strengthen brand alignment.
• Translate supply chain and operational information, including logistics updates, inventory changes, and distribution milestones, into simple, scannable, mobile-first communications for frontline team members.
• Draft rapid, accurate emergency communications for team members and franchisees, and apply sound visual judgment to content for digital signage and the employee app.
• Measure channel engagement, test message resonance, identify opportunities to communicate global messages, and use data to improve readership, content strategy, and operational compliance.

Requirements

• Minimum of 5 years of experience managing internal, corporate, or franchisee communications.
• Proven success managing and scaling modern internal communication tools and leading multichannel project plans, such as employee apps, SMS platforms, push notifications, and digital signage.
• Exceptional ability to tailor tone, format, and complexity for different audiences, from executive leadership to frontline restaurant workers.
• Track record of translating complex operational logistics into simple, scannable, and actionable copy.
• Proficiency in Microsoft Office applications and knowledge of content management systems.
• Bachelor's degree in Communications, Journalism, Marketing, or equivalent practical experience.
• Ability to travel occasionally, estimated at less than 5%.

Preferred

• Experience in the retail, hospitality, or restaurant industries.
• Two years of experience managing direct or indirect team members.

Benefits

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus