Manager Customer Relationship Marketing

San Francisco, CA (Hybrid)

$100K/yr – $120K/yrManager5+ years expFull time

Posted 11 days ago

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Job Description

Responsibilities

  • Manage, optimize and report on KPI’s (e.g. sales, customer growth) on relevant paid marketing programs
  • Own the online, print and email marketing budgets, make recommendations for reallocation and/or investment based on individual program performance and brand goals.
  • Develop a deep understanding of the brand's identity including product, editorial and marketing initiatives in order to develop marketing strategies that meet both financial and brand-building goals
  • Own monthly investment review deck including preparation, recommendations, collaboration with cross-functional partners and presentation to brand/ Executive leadership
  • Collaborate with digital experts/ hands to keyboard teams on overall investment and program strategy with a focus on testing, innovation and personalization
  • Partner with CRM leadership to develop annual and 3YR business goals and investment strategies
  • Measure and analyze the effectiveness of existing and new digital programs
  • Be curious about and attuned to the competitive landscape to ensure best-in-class campaign strategy
  • Present analysis and recommendations to senior management, for example, weekly sales results and campaign strategy or monthly deep-dives
  • Collaborate with key brand stakeholders to manage creative development process for all digital and print assets, for both new programs and refreshes of existing ones

Requirements

  • 5 or more years experience in online marketing, print marketing, retail marketing, or digital media planning
  • Bachelors degree in Marketing, Business or related field or equivalent work experience
  • Proven track record in managing and optimizing a budget to ROI goals
  • Analytical, proactive, problem-solver with insatiable curiosity
  • Strategic and analytical thinker; ability to evaluate alternatives and develop effective solutions
  • Able to see trends and to extract actionable insights from data to drive results
  • Strong organization and interpersonal skills; must have excellent communication & presentation skills
  • Ability to build effective relationships within team & with cross functional partners & vendors
  • Ability to lead and develop a successful team
  • Ability to prioritize and work on multiple projects in a deadline driven environment; able to deal with ambiguity in a fast-paced business

Benefits

  • - A generous discount on all WSI brands
  • - A 401(k) plan and other investment opportunities
  • - Paid vacations, holidays, and time off to volunteer
  • - Health benefits, dental and vision insurance, including same-sex domestic partner benefits
  • - Tax-free commuter benefits
  • - A wellness program that supports your physical, financial and emotional health
  • Continued Learning
  • - In-person and online learning opportunities through WSI University
  • - Cross-brand and cross-function career opportunities
  • - Resources for self-development
Williams-Sonoma logo

Williams-Sonoma

3.8 Glassdoor

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide.Read our Social Media Guidelines here: https://www.chubb.com/us-en/about-chubb/chubbs-social-media-guidelines.aspxNotre section « À propos » est également disponible en français, ici: https://www.chubb.com/ca-fr/about-chubb-in-canada/a-propos-de-chubb-au-canada.aspx

Founded in 1985
CHE
39K employees (1,055 in marketing)
72% recommend to a friend
84% CEO approval

Traffic Signals

Monthly Visitors
2.1M
Monthly Google Ads Budget
$201.4K
Traffic Source Mix
Search
38.7%
Direct
52%
Referral
8%
Social
0.4%
Paid
0.8%

Headcount Trend

Current headcount: ~39.4K

Marketing Team

Marketing Team Size
827 (2% of company)
Marketing Roles Posted (Last 30 Days)
6

Funding

Last Raise
Post IPO Debt, 0 days ago

Funding History

  • Aug 2025
    Post IPO Debt • $1.3B
  • Jul 2024
    Post IPO Debt • $1.3B
  • May 2024
    Post IPO Equity • $6.7B

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