Manager, Creative Operations

Frisco, TX (On-site)

$97K/yr – $140K/yrFull time

Posted 3 days ago

Job Description

Job Overview:

Keurig Dr Pepper is seeking a Manager, Creative Operations & Resource Management to support resource planning, workflow optimization, reporting, and operational excellence across creative and production teams.

This role will drive capacity planning, workload visibility, reporting, process governance, and workflow management while partnering closely with Creative, Production, Finance, Procurement, and agency partners. The ideal candidate is highly analytical, systems-oriented, and experienced in resource forecasting, creative operations, and operational reporting. Adobe Workfront experience is strongly preferred.

Key Responsibilities

Resource Planning & Forecasting

Lead resource forecasting, capacity planning, and workload management.
Analyze project demand and utilization to identify resource needs and risks.
Develop resource models, dashboards, and forecasting reports.
Partner with leadership on prioritization and staffing recommendations.

Workflow & Systems Management

Support and optimize workflow management tools, including Adobe Workfront.
Maintain project templates, dashboards, intake processes, and reporting structures.
Develop SOPs, training materials, and process documentation.
Drive workflow consistency, adoption, and continuous improvement.

Reporting & Analytics

Create and manage reports on project volume, resource utilization, and operational performance.
Build dashboards and executive-ready reporting packages.
Translate data into actionable business insights and recommendations.

Financial & Vendor Operations

Manage invoice tracking, approval workflows, and vendor coordination.
Support budget tracking, spend reporting, and financial documentation.
Partner with Finance, Procurement, agencies, and production vendors.

Creative Operations Support

Support project intake, resource planning, and agency coordination.
Maintain documentation related to creative assets, usage rights, and production files.
Demonstrate general awareness of font licensing, asset governance, and compliance considerations.

Identify opportunities to improve processes through automation, technology, and AI-enabled solutions.

Total Rewards:

Salary Range: $96,800 - $140,000
Actual placement within the compensation range may vary depending on experience, skills, and other factors
Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
Annual bonus based on performance and eligibility

Requirements:

Qualifications

Bachelor's degree or equivalent experience.
5+ years of experience in Creative Operations, Marketing Operations, Resource Management, Project Management, or Agency Operations.
Strong experience in resource forecasting, capacity planning, and reporting.
Advanced Excel skills, including pivot tables, formulas, and data analysis.
Experience with workflow or project management systems.
Strong communication, analytical, and organizational skills.

Adobe Workfront experience strongly preferred.
Experience with Smartsheet, Screendragon, or similar tools.
Background in agency, creative, marketing, production, or CPG environments.
Experience building dashboards, resource models, and executive reporting.
Power BI experience a plus.
Demonstrated continuous improvement mindset with experience driving process optimization, automation, or operational efficiencies.

Company Overview:

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law

A.I. Disclosure:

KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line in order for your email application to be considered.

Keurig Dr Pepper

Keurig Dr Pepper (KDP) is a leading beverage company in North America, with annual revenue in excess of $14.1 billion and nearly 28,000 employees. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. and Canada. The Company’s portfolio of more than 125 owned, licensed and partner brands is designed to satisfy virtually any consumer need, any time, and includes Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott's®, CORE® and The Original Donut Shop®. Through its powerful sales and distribution network, KDP can deliver its portfolio of hot and cold beverages to nearly every point of purchase for consumers. The Company is committed to sourcing, producing and distributing its beverages responsibly through its Drink Well. Do Good. corporate responsibility platform, including efforts around circular packaging, efficient natural resource use and supply chain sustainability. For more information, visit, www.keurigdrpepper.com.

Founded in 1981

Burlington, Massachusetts, USA

13K employees (1,413 in marketing)

www.keurigdrpepper.com