Manager, Corporate Communications (LAC)

Responsibilities

• Operate within the regional vs. market operating model, serving as a key bridge between the regional and local market communications team.
• Execute on the regional external communications strategy, aligned with global priorities and regional business objectives.
• Lead storytelling across innovation, partnerships, financial inclusion, and digital transformation, applying the regional narrative and ensuring market-relevance is consistent with global/regional messaging.
• Drive executive thought leadership for regional executives and visiting regional/global executives, including bylines, talking points, and briefing materials for news or industry forums.
• Support priority events and speaking engagements as opportunities arise for regional executives, to strengthen corporate reputation and visibility.
• Build paid and earned visibility across business, financial, technology, trade, consumer and policy media, developing story angles and press dossiers that are timely, accurate and tailored for LAC.
• Advance regional crisis communications strategies and frameworks by maintaining the crisis playbook, and conducting ongoing monitoring and analysis, helping identify risks, inform response efforts, and protect Mastercard’s reputation.
• Lead communications initiatives for regional launches/ partnerships/ campaigns, including internal approvals for Mastercard-led, customer-led and joint announcements, research, sponsorships, events and business milestones.
• Execute the region’s social media strategy for LinkedIn, and YouTube by developing channel-specific content across owned platforms, including the newsroom, using multimedia storytelling to engage audiences, support local markets, and advance business and reputation objectives.
• Manage agency and vendor partners, providing clear briefs, strong creative direction, disciplined timelines and high-quality execution across the workstreams.

Requirements

• Proven communications experience across corporate communications, media relations, public affairs, journalism, agency or related fields, ideally within financial services, payments, technology, fintech or other regulated industries.
• Strong knowledge of LAC’s news media landscape, with the ability to build trust, navigate nuances and balance local relevance with global standards.
• Proven track record developing strategic communications programs that strengthen reputation, support business priorities and deliver measurable results.
• Exceptional writing, editing and storytelling skills across varied formats, with the ability to simplify complex topics.
• Strong business acumen and experience preparing senior leaders on communications initiatives.
• Digitally savvy and visually minded, with experience using social platforms, analytics, measurement tools and approved AI solutions to enhance communications effectiveness.
• Collaborative, culturally aware and highly organized, with strong project, agency and stakeholder management skills, with commitment to quality, sound judgment and disciplined execution.
• Experience working in matrixed organizations (regional vs. local).
• Data-driven mindset with focus on impact and performance.
• Fluent in Spanish and English (Portuguese a plus).

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement