Responsibilities

• You act as the primary client contact and single point of accountability, running status calls and QBRs and aligning Strategy, Creator, Production, and Paid teams on every delivery.
• You own account health across your portfolio, tracking scope, flagging over or under-servicing early, and spotting opportunities to grow each relationship.
• You steer influencer campaigns with our delivery teams, from brief and creator strategy through negotiation, approvals, and go-live, making sure every campaign lands on time and on budget.
• You oversee brand social activity for your clients, from content and community management to events and in-person photo and video shoots.
• You translate campaign and paid social results into sharp insights and recommendations, presented in clear, client-ready formats that drive the next decision.

Requirements

• You bring 3 to 5 years of experience in account management or client services, ideally agency side in social or media, with client relationships and campaigns you have owned yourself.
• You are fluent across all major social platforms, including paid social, and stay close enough to creator culture and trends to advise clients with confidence.
• You negotiate hard, communicate with confidence, and keep senior stakeholder relationships healthy, even in difficult conversations.
• You use AI every day to speed up research, drafting, reporting, and analysis, and you are excited to help shape how Pulse uses AI across client services.
• You thrive in a small, agile team, stay calm with ambiguity, and make confident decisions on your own.

Benefits

• Flexible remote setup
• Time to pack your bags for Paris, London, Hamburg or Berlin: you’re welcome to work abroad from any of our office locations
• We work hard and play hard, bringing our global team together to collaborate, learn from one another and celebrate our successes