Responsibilities

• Coach and develop associates through structured touchpoints, development conversations, and accountability systems.
• Strengthen onboarding and enablement to improve consistency and knowledge retention.
• Allocate/adjust workload across pods/programs to maintain service levels and execution quality.
• Oversee campaign production and activation standards, ensure workflows are executed accurately and consistently across programs/pods.
• Ensure operational requirements (inputs, timing, dependencies) are met, proactively remove roadblocks impacting on-time launch.
• Ensure advertiser-facing support meets expectations (responsiveness, clarity, proactive issue management) and improves advertiser confidence.
• Establish team processes and workstreams that support consistent advertiser communications (updates, expectations, issue status, next steps).
• Analyze operational, demand, and financial performance indicators to identify optimization opportunities and improve execution decisions.
• Enable reporting/dashboards/insights that improve visibility and adoption internally (and externally where approved), elevating with cross-functional partners and leadership, as needed.
• Establish QA standards and troubleshooting practices; coordinate issue identification, validation, and resolution with partners.