Responsibilities

• Coach and develop associates through structured touchpoints, development conversations, and accountability systems.
• Strengthen onboarding and enablement to improve consistency and knowledge retention.
• Allocate/adjust workload across pods/programs to maintain service levels and execution quality.
• Oversee campaign production and activation standards, ensure workflows are executed accurately and consistently across programs/pods.
• Ensure operational requirements (inputs, timing, dependencies) are met, proactively remove roadblocks impacting on-time launch.
• Ensure advertiser-facing support meets expectations (responsiveness, clarity, proactive issue management) and improves advertiser confidence.
• Establish team processes and workstreams that support consistent advertiser communications (updates, expectations, issue status, next steps).
• Analyze operational, demand, and financial performance indicators to identify optimization opportunities and improve execution decisions.
• Enable reporting/dashboards/insights that improve visibility and adoption internally (and externally where approved), elevating with cross-functional partners and leadership, as needed.
• Track recurring issues and lead prevention efforts (root cause patterns, process controls, documentation updates).

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Minimum Years of Work Experience: 5

Preferred

• 5-6+ years of relevant experience in marketing, advertising, or media roles
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
• Relevant experience in advertising technology/operations, campaign activation, QA/troubleshooting, and operational process design.
• Demonstrated success partnering cross-functionally to launch tools, improve workflows, and scale programs.
• People leadership capability: coaching, accountability, development conversations, onboarding improvements, and certification support.
• Ability to manage deadlines & milestones across multiple simultaneous initiatives.