Responsibilities

• JOB SUMMARY - Sets high standards for Caesars Rewards customer service and program execution. Coaches employees to meet or exceed those standards. Strives to improve Total Service scores in overall Caesars Rewards customer service
• - Ensure all Caesar Rewards employees successfully complete required training and certification.
• - Partners with Caesars Rewards Manager to hire and manage Caesars Rewards employees.
• - Counsel employees on career opportunities and recommend transfers/ promotions through e-transfers.
• - Routinely exercise authority to suggest or recommend advancements, promotions, hiring, and firing.
• - Serves as Role Model for Caesars Rewards staff.
• - Coaches and reviews employee performance and administer recognition and discipline. Prepares and coordinates semi- annual PAR review of assigned personnel.
• - Handles employee grievances and/or discipline.
• - Ensure that all CR employees understand, support and communicate all aspects of the Caesars Rewards program and special events, promotions, and player programs.
• - Create a fair work environment for the administration of policies and procedures, and regulatory requirements.

Requirements

• High School graduate or equivalent required.
• Computer literacy required, familiarity with Casino Management Systems preferred.
• College degree or equivalent experience, preferred. Harrah’s experience preferred.
• Ability to maintain composure and excellent guest relations under all circumstances.
• Strong interpersonal and team building skills.
• PHYSICAL - Must be able to:
• Be mobile in a restricted area behind counter.
• Stand, sit and bend for long periods of time.
• Operate a computer.
• See to operate a computer screen.

Preferred

• Harrah’s experience preferred.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance , 401(k), Paid Time Off, Education Assistance, Team Member Discounts