Loyalty Marketing - Casino Host at Kalispel Tribe of Indians | Airway Heights, WA

Loyalty Marketing - Casino Host

Airway Heights, WA (Unknown)

Salary Not AvailableMid Level2+ years expFull time

Posted 2 months ago

Job Summary

Own and optimize a high touch VIP program by managing hosted players, driving loyalty, and coordinating on-property experiences through hospitality, events, and targeted outreach.

VIP ownership: manage a book of high value players, modulate comps, and drive incremental visitation based on player profitability.
Engagement engine: use on-property hosting, off-property entertaining, telemarketing, direct mail, and email to recruit and retain players.
Operational partnership: align with floor operations and marketing to resolve issues quickly and sustain service excellence.

Job Description

Responsible for monitoring and increasing rated play for hosted players on slots and table games.
Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available amenities and promotional opportunities.
Make appropriate business decisions, based on recorded play, earned points, comp availability and customer profitability, including approval and monitor comp issuance based on player performance and host discretion
Ability to handle difficult situations, interactions, guest inquiries/and or complaints that may arise with tact and professionalism in positive manner while following all appropriate internal controls and guidelines.
Work to utilize company resources including experiential events, engagement/participation marketing, and existing customers to actively recruit VIP players.
Cultivate internal relationships to ensure seamless on-property execution by operational teams and proactively mitigate any potential service issues.
Identify ways to increase efficiencies or improve products and services.
Project warmth and enthusiasm in person and on the phone; build rapport to strengthen relationships and encourage trials as well as repeat visitation.
Maintain a high level of player recognition, confidentiality and personal service to existing guests.
Assists with development of Casino Host strategic planning.

Kalispel Tribe of Indians

The Kalispel Tribe of Indians is a small tribe, rich in culture and history. We have overcome many challenges to achieve the success we have today. Kalispel Hospitality, our philosophy and way of life, has always been at the heart of our success. In this way, we’re committed to providing a better life for our people, our employees and our community.

Founded in 1914

Cusick, Washington, USA

202 employees (10 in marketing)

www.kalispeltribe.com