Responsibilities

• Manage and monitor local business listings across relevant directories and platforms.
• Ensure business information is accurate, complete, and consistent across platforms.
• Review and maintain business names, addresses, phone numbers, websites, hours, categories, service areas, and other key listing information.
• Identify duplicate, incorrect, missing, or outdated listings.
• Submit updates, corrections, and changes as needed.
• Monitor listing issues and coordinate with appropriate platforms or internal teams to resolve them.
• Maintain accurate documentation of listing updates and account activity.
• Monitor lead activity and program performance for assigned accounts.
• Review reporting and identify unusual changes, discrepancies, or potential issues.
• Investigate potential reasons for changes in lead volume or performance.

Requirements

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building skills.
• Exceptional attention to detail.
• Strong organizational and time-management skills.
• Ability to manage multiple accounts, tasks, and deadlines.
• Strong problem-solving and critical-thinking abilities.
• Ability to identify issues and take initiative to resolve them.
• Strong follow-through and accountability.
• Comfortable working with spreadsheets, reports, and data.
• Comfortable learning new software, platforms, and processes.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Internet reimbursement
• Life insurance
• Vision insurance
• Work from home
• Paid time off