Leasing Specialist

Berkeley, CA (Unknown)

$20/hr – $22/hrMid Level2+ years exp

Posted 6 hrs ago

Job Summary

Own end-to-end leasing operations, customer service, and resident relations, from prospecting and showing units to processing applications, move-ins, renewals, and administrative tasks.

Lead leasing activities and close sales while delivering strong resident services.
Manage paperwork, move-ins, and renewal processes with accurate data in Yardi.

Job Description

Responsibilities

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.
Customer Service & Sales - At all times, regardless, provides A+ customer service.
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available "market ready", communicate related service needs to Community Manager.
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.

Requirements

Passion for providing exceptional customer service.
2+ year of sales and/or customer relations' experience
Low Income Housing & Tax Credit experience highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel,) internet and e-mail
Working knowledge of Yardi Voyager Property Management software

Preferred

Low Income Housing & Tax Credit experience highly desired.
Bilingual (English & Spanish) highly desired.

Benefits

Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching