Responsibilities

• Understand the housing contract document and all related addendums and be able to clearly communicate all relative information to prospects and residents.
• Conduct all tasks necessary to close the sale in accordance with VIBES training guidelines, including but not limited to: Generating new leads; Scheduling & conducting tours; Entering data into the Property Management Software; Prospect follow up.
• Assist the Associate Community Manager with the following as needed: Promoting the community via social media platforms; Participating in on- and off-campus marketing events.; Unit assignments and placements; Tracking and reporting of leasing data, metrics, and goals; Assist with email and text campaigns utilizing the Property Management Software.
• Maintain a positive community environment and encourage participation in Residence Life programs.
• Assist in resolving resident concerns/conflicts and escalate to the appropriate manager as needed.
• Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
• Participate in Landmark Lineup and required staff meetings.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Keep detailed activity logs in prospect and resident accounts.
• Enter Maintenance Requests as needed.
• Label and log resident packages and send resident notifications as needed.
• Enforce community policies and procedures in accordance with the Housing Contract and report any violations to the Community Manager.
• Assist in collecting application fees, security deposits, and other income as needed.
• Must participate in the on-call rotation schedule and perform after-hours lockouts as needed.
• Participate in all Turn related activities including Move-in & Move-out days; Unit inspections & trash outs; Unit make readies included but not limited to cleaning, painting, & furniture placement.
• Additional tasks as assigned by Community Manager

Requirements

• High School Diploma or equivalent required.
• Locally mandated licenses/certifications strongly preferred and, in some cases, required.

Preferred

• Pursuing a bachelor’s degree in a relevant major preferred.
• Minimum 1-year sales and marketing experience preferred.
• Minimum 1-year residential leasing experience preferred.
• Entrata experience preferred.
• Evening and weekend hours availability preferred.