Responsibilities

• Represent the company in a professional manner at all the times. Exemplary customer service, attitude, and professionalism are paramount.
• Greet prospects and qualify by covering all criteria. Record all prospect visits and initial.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits.
• Assist prospect in completing application and secure deposit.
• Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
• Maintain follow up communication via email and telephone.
• Ensure apartment is ready for resident to move-in.
• Prepare lease and assist resident with lease execution. Orient new residents to community.
• Inspect models and available “market ready”, communicate related service needs to Property Manager.
• Assist in monitoring renewals and lease expiration dates.

Requirements

• High School degree or equivalent
• 2-3 years as a leasing professional (lease-up preferred)
• 2+ years experience in customer service
• Must obtain The Fair Housing Certification within 30 days of hire or prior to interacting with prospective residents
• Must be able to work a flexible schedule; including evenings and weekends
• Successfully pass a drug screen
• Valid Driver's License

Preferred

• National Apartment Leasing Professional (NALP)
• Lease Up Experience