Responsibilities

• Serve as the direct point of contact for clients
• Host monthly client calls and provide clear, actionable recaps
• Manage approvals, feedback, and ongoing communication
• Coordinate content, engagement strategy, influencer tasks, and event marketing
• Oversee internal workflows to ensure monthly deadlines are met
• Review analytics and deliver monthly performance reports
• Submit or fulfill paid social ad requests
• Support crisis or emergency communication when needed
• Collaborate with PR, design, video, SEO, and other partners
• Maintain client notes, Trello boards, and workflows updated at all times

Requirements

• 3+ years in account management or client-facing roles
• Preferably agency experience or service industry experience
• Strong understanding of social media marketing and digital advertising
• Excellent verbal communication, call etiquette, and professionalism
• Highly organized with strong prioritization skills
• Comfortable managing 15–20 clients and multiple deadlines
• Experience with Google Workspace, Trello, Slack, Canva, Meta Ads Manager, analytics tools
• Self-motivated, solutions-oriented, and confident with clients
• Able to guide creative team members and maintain expectations
• Must be Houston-based

Benefits

• Unlimited PTO after probation period