Responsibilities

• Develop and execute strategies to increase community participation, engagement, and contributor growth.
• Build programs to recruit, activate, retain, and develop contributors across customers, partners, developers, and employees.
• Create scalable onboarding and engagement experiences that strengthen long-term participation.
• Establish success metrics covering contributor acquisition, activation, retention, engagement, and quality.
• Define and manage community health metrics and success measures.
• Monitor engagement, sentiment, participation trends, and contributor behavior.
• Identify opportunities to improve community vitality, answer quality, and member retention.
• Deliver insights and recommendations to leadership based on community performance.
• Develop programs that increase participation from employees, product teams, engineers, and subject matter experts.
• Partner with stakeholders across the business to improve response coverage and community engagement.

Requirements

• 8+ years of experience in community management, customer advocacy, customer marketing, developer ecosystems, online communities, or related fields.
• Demonstrated success growing and scaling online communities and contributor ecosystems.
• Experience building engagement, advocacy, ambassador, expert, or contributor programs.
• Strong analytical and data-driven decision-making skills.
• Experience influencing cross-functional stakeholders and driving outcomes without direct authority.
• Excellent communication, presentation, and executive storytelling skills.

Preferred

• Experience with enterprise community platforms such as Khoros, Bevy, Higher Logic, or similar technologies.
• Experience designing gamification, engagement, reputation, or loyalty programs.
• Experience partnering with Product, Engineering, Marketing, Customer Success, Learning, and Developer Relations organizations.
• Familiarity with community analytics, listening platforms, AI-powered engagement tools, and ecosystem measurement.

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.