Responsibilities

• Calls and Lead Intake
• Serve as the primary point of contact for all inbound and outbound leads via phone, web form, email, and chat
• Answer and route incoming calls professionally and promptly
• Meet response-time standards for new inbound and outbound leads
• Nurture-stage leads so nothing goes cold
• Lead Categorization, Qualifications, and CRM Hygiene
• Accurately categorize, tag, and segment every lead in the CRM according to source, type, stage, and priority
• Qualify leads against defined criteria through direct conversation and research
• Make sound judgment calls on lead quality and priority, escalating high-value or time-sensitive opportunities immediately
• Maintain clean lead records

Requirements

• High School Diploma required
• Associate or bachelor’s degree in business, Construction Management, or related field is a plus
• At least 1 year of experience in scheduling, logistics, or construction supply
• Proficiency in Microsoft Excel, Word, and Outlook
• Familiarity with ERP/CRM systems (Acculynx preferred)
• Strong organizational and problem-solving abilities
• Ability to think independently and act decisively under pressure
• Excellent communication and time management skills
• Communicate professionally by phone, email, and text
• Visual acuity for close work, distance, depth perception, and peripheral vision