Responsibilities

• Lead Management & Appointment Setting
• Own inbound leads from every source — web inquiries, call-ins, lead-gen partners — no cold calling, ever.
• Be the first voice of the business: professional, friendly, confident, and quick on the draw.
• Run our systems: our CRM and our Speed-to-Lead Pipeline Manager (automated texting, calling, emailing).
• Set high-quality appointments for our sales team by building rapport and educating prospects on the value of our services.
• Rehash old leads and past estimates to bring stalled deals back to life.
• Keep data clean, organized, and current across every system.
• Monitor lead flow across both territories so nothing slips through the cracks.
• Marketing Coordination & Rehash Support
• Be the point person for our marketing consultant, tracking, coordinating, and helping execute the campaigns, rehash pushes, and follow-up initiatives she has in motion.

Requirements

• A juggler by nature. You can be mid-task, get pulled away by a call from the owner or our marketing consultant, pivot and execute on the spot, then pick up right where you left off — without dropping a beat.
• Detail-oriented and extremely organized — you thrive when handling a lot of moving parts at once.
• A self-starter who doesn't need to be babysat. You see what needs to be done and do it.
• Great on the phone — confident, clear, polite, and able to guide the conversation.
• Quick to understand customer needs, ask the right qualifying questions, and confidently move the right prospects into scheduled appointments.
• A fast learner who picks up new software, scripts, and processes quickly.
• Comfortable with Microsoft Office and navigating a PC and browser-based tools.
• Cool under pressure — able to juggle multiple leads, tasks, and interruptions without losing track or getting overwhelmed.

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary
• Free uniforms
• Weekdays, Professional environment, Training provided, Paid time off, Bonus opportunities, Career progression opportunities