Lead, Client Success

Chicago, IL (On-site)

$80K/yr – $120K/yrSenior Level8+ years expFull time

Posted 3 days ago

Job Description

Responsibilities

  • Partner with Client Leadership/Sales Team to identify and advance optimization, upsell, and digital media growth opportunities.
  • Synthesize performance insights and support QBRs and strategic readouts.
  • Connect campaign results to broader business goals and future investment planning.
  • Develop innovative, data-driven media proposals and campaigns that leverage Epsilon’s industry-leading identity products.
  • Directly influence Epsilon’s growth by ensuring delivery excellence and operational health.

Requirements

  • Bachelor’s Degree from a four-year college or university.
  • 8+ years of experience in digital marketing, media, analytics, or client success.
  • Experience in developing, nurturing and managing client relationships.
  • Proven track record of driving and maintaining revenue growth with clients
  • Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
  • Comfort working with performance data to monitor campaign health and identify trends.
  • Ability to build strong relationships with internal and external stakeholders
  • Excellent communication and interpersonal skills.
  • Highly organized with a strong attention to detail.

Preferred

  • Direct experience within the digital media landscape, specifically with platform-based execution.
  • A self-starter who recognizes potential challenges early and approaches them with a proactive outlook.
  • A history of building strong client and internal partnerships to drive collective delivery excellence.

Benefits

  • Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
  • Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
  • Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
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Epsilon

3.7 Glassdoor

Epsilon Systems is a 100% employee-owned professional and technical services company founded in 1998 and headquartered in San Diego. We are dedicated to delivering high-quality products and services to defense and commercial customers worldwide, including the Department of Defense, Department of Energy, Department of the Interior, and Department of Homeland Security. Our sustained growth in size, capability, and reputation reflects our focus on customer success, our employees’ expertise, and the strength of our management team.Our business units:-Modernization & Engineering Sector: A premier NAVSEA-certified Alteration Installation Team (AIT) provider to the U.S. Navy, offering ship alteration installations, repair, technical services, and logistics support for NAVSEA, NAVAIR, Regional Maintenance Centers, and Military Sealift Command.-Ship Repair Sector: Offers comprehensive marine engineering, assessment, maintenance, and ship repair services for all classes of U.S. Navy ships. We provide the capacity and technical expertise to meet any shipboard repair or maintenance needs.-Epsilon C5I, Inc.: Specializes in Command, Control, Communications, Computers, Combat Systems, and Intelligence (C5I) support. Our capabilities include solutions for software and systems engineering, signal intelligence, cryptologic programs, and cybersecurity.-Advanced Products (AP): Provides design, build-to-print, assembly, testing, and integration for electrical, mechanical, and electronic systems for the U.S. Navy, foreign military sales, and commercial customers. -Technology Solutions: Develops systems for operational readiness and nuclear operations. Our Epsilon XR team specializes in virtual, augmented, and mixed reality training, simulations, and e-learning.-Mission Services: Provides secure communications, satellite systems, network operations, environmental management, fleet technical assistance, and logistics support for U.S. Navy operations.

Founded in 1998
San Diego, California, USA
65% recommend to a friend
85% CEO approval

Salaries

Posted range

$80K/yr – $120K/yr

Taken straight from the job posting.

See all Epsilon salaries

Marketing Team

Median Career Experience
18 years
Median Tenure
5.8 years
Marketing Roles Posted (Last 30 Days)
8
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Lead, Client Success

Epsilon · Chicago, IL · On-site