Mission

Ensure BenGen (Madrivo's parent company) and its portfolio of companies have a secure, organized, and fully operational technology environment so that every team member — across all entities — has the tools, access, and support they need to perform at their best without interruption.

Role Summary

The IT Manager is a shared resource employed by BenGen, responsible for the day-to-day management of technology infrastructure across BenGen and all portfolio entities, including Madrivo. This includes hardware inventory, software and SaaS tool administration, user access and permissions, password management, and frontline technical support. This role serves as the central point of contact for all internal IT needs across the organization, ensuring systems are running smoothly, securely, and cost-effectively as the business scales. The IT Manager will need to navigate the unique tool stacks, workflows, and team structures of each entity while maintaining consistency in standards, policies, and documentation.

Outcomes (What Success Looks Like)

Within 30 Days

• Complete audit of all company hardware (laptops, monitors, peripherals, etc.) across all entities with a documented inventory system in place
• Full catalog of all active 3rd-party tools and SaaS subscriptions across all entities, including license counts, owners, renewal dates, and monthly/annual costs
• Assume ownership of password manager(s); audit all entries for accuracy, redundancy, and proper access controls across entities
• Establish a clear process for employees to submit and track IT support requests

Within 60 Days

• Implement a standardized onboarding/offboarding IT checklist (hardware provisioning, account creation/deactivation, access permissions, password vault updates)
• Identify and flag redundant or underutilized tools/licenses with cost-saving recommendations
• Establish documented policies for user access management, including role-based access levels across all key platforms
• Reduce average IT issue resolution time with a defined SLA for support requests

Within 90 Days

• Deliver a Technology Health Report to leadership covering infrastructure status, access control hygiene, cost optimization opportunities, and recommended improvements
• Have all systems, tools, and processes fully documented in a centralized IT knowledge base
• Proactively recommend and begin implementing improvements to security, efficiency, or tooling based on findings

Key Responsibilities

Hardware & Asset Management

• Maintain a real-time inventory of all company hardware assets (laptops, monitors, docking stations, peripherals, mobile devices)
• Manage hardware lifecycle: procurement, deployment, maintenance, and retirement/disposal
• Coordinate shipping and setup of equipment for new hires and remote employees
• Track warranty status and manage vendor relationships for repairs and replacements

3rd-Party Tools & Software Administration

• Serve as the central administrator for all SaaS platforms and software tools across the organization
• Manage license allocation, renewals, and cancellations to optimize spend
• Evaluate new tool requests from teams — vet for security, redundancy, and cost-effectiveness before approving
• Maintain a master directory of all active tools, account owners, and integration dependencies

User Access & Operational Security

• Own and manage the company password manager (setup, organization, access controls, and auditing)
• Administer user access and permissions across all platforms, ensuring least-privilege principles
• Execute timely access provisioning for new hires and complete deprovisioning for departing employees
• Enforce password policies and manage MFA implementation across all systems
• Conduct regular access reviews to identify and remove orphaned accounts, stale permissions, and unnecessary access
• Serve as the internal point of contact for access-related issues and escalate broader security concerns to external security partners as needed

Note: Broader cybersecurity strategy — including vulnerability assessments, penetration testing, incident response planning, and compliance frameworks — should be managed by an external partner (fractional CISO or MSSP). This role is responsible for day-to-day security hygiene and execution, not strategic security architecture.

IT Support & Troubleshooting

• Serve as the first point of contact for all employee IT issues (hardware, software, connectivity, access)
• Troubleshoot and resolve technical problems efficiently, escalating to external vendors when necessary
• Maintain a ticketing or request system to track, prioritize, and report on support volume and resolution times
• Develop self-service resources (FAQs, how-to guides) to reduce recurring support requests

Documentation & Process Improvement

• Build and maintain a centralized IT knowledge base with SOPs, system documentation, and troubleshooting guides
• Continuously identify opportunities to automate, streamline, or improve IT processes
• Stay current on technology trends and security best practices relevant to a scaling organization

Qualifications

Required

• 3–5+ years of experience in IT management, systems administration, or a similar role
• Hands-on experience managing hardware inventory, SaaS platforms, and user access at scale
• Strong knowledge of password management tools (e.g., 1Password, LastPass, Keeper)
• Experience with Google Workspace and/or Microsoft 365 administration
• Solid understanding of access control principles, password management best practices, and MFA implementation
• Excellent troubleshooting and problem-solving skills
• Strong communication skills — able to explain technical concepts to non-technical team members

Preferred

• Experience in a fast-paced, scaling company or multi-entity / portfolio environment
• Familiarity with tools common in digital marketing or performance marketing environments (e.g., HubSpot, Everflow, Slack, project management tools)
• Experience with MDM (Mobile Device Management) solutions
• Familiarity with AI tools and willingness to leverage AI for IT automation and efficiency
• Relevant certifications (CompTIA A+, Network+, Security+, ITIL, etc.)

Competencies

• Ownership Mentality — Takes full accountability for the technology environment without waiting to be told
• Organized & Detail-Oriented — Thrives on structure, documentation, and keeping systems clean
• Proactive Problem Solver — Anticipates issues before they become emergencies
• Service Mindset — Genuinely enjoys helping people and making their work lives easier
• Security-Conscious — Treats access control and password hygiene as non-negotiable priorities
• Adaptable — Comfortable working across multiple entities with different tool stacks, team structures, and priorities in a fast-moving environment