Responsibilities

• Set and deliver the communications strategy for Enterprise & Growth. Understand the portfolio’s priorities, identify where communications can make a difference, and lead programs from initial recommendation through execution and evaluation.
• Advise senior leaders and shape their communications. Develop leadership updates, narratives, and presentations. Offer clear recommendations on framing, timing, and delivery, holding a high bar for accuracy, clarity, and transparency with employees.
• Guide communications through complex and sensitive changes. Develop plans for leadership transitions, organizational changes, and evolving business priorities. Work with People, Legal, External Comms, and XFN partners to explain decisions, prepare leadership, and address questions employees are likely to have.
• Lead company-wide user and customer storytelling. Build programs that show how people and organizations use our technology that bring these stories to life, encourage engagement, and spark new ideas for what we could build next.
• Bring employee perspectives into communications decisions. Synthesize questions and feedback from Slack, leadership forums, and other channels. Help leaders understand where employees need more context, recommend responses, and assess whether communications are improving understanding, morale, and trust.
• Keep work moving as priorities change. Move quicklyed about decisions and next steps. Respond to feedback, adjust course without losing momentum, and bring a constructive, collaborative attitude to challenging moments.
• Strengthen the broader Internal Communications function. Contribute to shared priorities, provide thoughtful ideas and feedback, and turn successful approaches into practices others can use.

Requirements

• 10+ years of relevant experience in internal or executive communications, marketing communications, operations, or a related field, with demonstrated ownership of complex communications programs. People Management experience (1-2 years minimum) is required.
• Experience advising senior leaders. You have built trust through preparation, discretion, and thoughtful and strategic recommendations, and can navigate disagreement with confidence and utmost respect.
• Excellent writing and editorial judgment. You can explain business strategy and complicated decisions clearly, adapt to different leadership voices, and identify the details that make a message trustworthy and credible. You can produce strong work on a short timeline and incorporate detailed feedback without losing the purpose/“the why” of the message.
• Curiosity about how businesses grow and how people use technology. You can connect commercial priorities, product developments, and customer experiences to our mission and the questions and themes employees care about.
• Strong program leadershipation changes the picture.
• Sound judgment and resilience under pressure. You stay constructive, collaborative, and solutions-oriented through compressed timelines, candid feedback, and changes in direction. You can rethink a draft or plan quickly, raise concerns early, and make thoughtful decisions about when to move and when to pause for more context. Your partners have deep trust in your judgment and look forward to working with you on the most challenging projects.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible