Responsibilities

• - Serve as communications program lead and strategic communications counsel to colleagues, internal clients' Leaders, and Executives—determining appropriate tone, message, and channel to deliver clear and effective messages that align with Company and client objectives
• - Partner with departments to create communication strategies to create deeper engagement with multiple stakeholders
• - Demonstrate autonomy in the development of message and channel strategy, gathering inputs from multiple sources, obtaining and coordinating the proper approvals, and partnering with other departments or outside partners as needed to build and execute communication strategy
• - In partnership with Customer Experience & Analytics and other Communications Teams to define and measure key performance metrics, analyze data, and develop recommendations based on findings
• - Work closely with Senior Leaders across the Company to advise on communication tactics, ghostwriting, and offering constructive communication advice
• - Work in a collaborative spirit through relationship-building with internal stakeholders to ensure alignment and prioritization of their department goals and communication efforts
• - Stay current with advancements and trends in communication, specifically in the areas of mobile messaging, social and collaborative sites, and digital presence
• - Support and advise the communications strategy for internal clients during crises
• - May perform other job duties as directed by Employee’s Leaders

Requirements

• Education - Required: High School Diploma or GED
• Experience - Advanced-level experience, seasoned and specialized knowledge in: - Leading large-scale, complex communication efforts, either from within a business organization or with a strong partnership with the business - Creating communication plans - Managing cross-functional projects - Managing communication during a crisis preferred
• Licensing/Certification - N/A
• Physical Abilities - Ability to perform work duties from limited space workstation/desk/office area for extended periods of time - Ability to communicate and interact with others in the English language to meet the demands of the job - Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 - Must be at least 18 years of age - Must be able to comply with Company attendance standards as described in established guidelines - Must be able to travel periodically as needed - Must be willing to work outside of 8-5 hours as needed depending on the needs of the business - Must meet confidentiality expectations pertaining to confidential, proprietary, and sensitive Company information

Preferred

• Managing communication during a crisis preferred

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Pay amount does not guarantee employment for any particular period of time.
• 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
• ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.