Responsibilities

• Field inbound demand (demos, trials, free accounts, and product inquiries) via phone, email, and other channels.
• Run consultative, decision‑driven demos focused on one‑call closes whenever possible for smaller opportunities.
• Do targeted business discovery to understand goals, urgency, and fit.
• Qualify in or out efficiently , so you know where to double‑down and where to quickly move on.
• Own and work a high‑velocity pipeline , using strong prioritization and time management to maximize new logo acquisition.
• Drive new logo acquisition as a primary objective, maximizing the number of high-quality new customers while maintaining an exceptional customer experience
• Contribute to broader Growth team goals across free-to-paid conversion, logo count, ADS, and other core growth metrics
• Navigate a high volume of incoming product and sales related inquiries via phone and email
• Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value
• Conduct consultative qualification of prospects, and provide demonstrations of the platform

Requirements

• Have previous academic, work and/or internship experience with some transferable skills (sales, customer service, support, retail, hospitality, etc.)
• Have a BA/BS or equivalent
• Excited, motivated, and inspired by exceeding goals and continuously learning
• Thoughtful, engaging, energetic, and a self-initiator
• Experience or the ability to operate in a fast-paced, high-volume environment
• Detail-oriented with strong time management and prioritization skills
• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions

Preferred

• CRM proficiency (Salesforce or similar) is a plus
• 6 months+ experience in business development is a plus, but not required

Benefits

• This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.