Responsibilities

• Book qualified tours for sales presentations.
• Contact eligible guests’ pre-arrival and book tours.
• Upon guests’ arrival, confirm tour date and time.
• For those not already scheduled, attempt to book tour; either at check-in or contact in unit.
• Data enter booked tours into CRMS, include agreed upon premiums.
• Prepare Welcome Packages for check in arrivals, issue package at check- in, deliver package to guests’ unit if not issued at check-in.
• Distribute car passes to check in guests.
• Answer general questions about the area and assist resort guests with various customer service tasks.
• Maintain open communication and correspondence directly with Manager.
• Maintain effective working relations with others.

Requirements

• Basic knowledge of vacation ownership and travel exchange companies.
• Basic knowledge of timeshare operations.
• Knowledge of computers and the various software applications required, proficient in the usage of.
• Knowledge of Microsoft Office programs including, but not limited to, Excel, Word, and Outlook, proficient in the usage of.
• Ability to set goals and objectives while demonstrating excellent organizational skills.
• Ability to operate office equipment/systems (e.g., Copier, Faxing, E-Mail, Scanning documents).
• Ability to multi-task and effectively perform duties.
• Ability to communicate effectively, both verbally and in writing.
• Ability to pay attention to detail with strong proofreading skills.
• Ability to work well as a team utilizing excellent interpersonal skills.

Nice To Have

• Knowledge of Spinnaker Resorts

Benefits

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays