Own front desk and tour coordination at Spinnaker Resorts, linking guest check-in, in-person and phone bookings, event hosting, and data entry to drive tour volume and guest satisfaction.

• Representing sales/marketing at check-in on Saturday and Sunday
• Booking owners and guests at check-in for a timeshare tour with our in-house department
• Booking owners and guests via telephone for a timeshare tour with our in-house department
• Book owner leads for Bounce Back packages and road shows through face-to-face interaction and by phone
• Providing concierge services to our owners and guests at check-in and via telephone
• Assisting owners and guests with issues by referring information to engineering and owner services
• Entering all booking data into SPI for generating tour arrival reports
• Planning, hosting and/or attending two or three events throughout the week such as a breakfast, BBQ’s, cocktail party, orientations for the owners and guests.
• Creating and delivering invitations and other correspondence to the timeshare villas for the purpose of generating tours
• Maintaining levels of tour volume, gifting limits, and penetration goals as dictated by management.