Responsibilities

• Become an ICHRA subject matter expert, learning the operational and regulatory complexities of the business in order to effectively communicate to various stakeholders.
• Support ICHRA segmentation updates, manual data uploads, audience list refreshes, and QA within Braze to support communications.
• Support the execution and support of ongoing ICHRA operational campaigns including payments, monitoring workflows, error messaging, and optimization of recurring communications.
• Support intake, prioritization, and organization of collateral and communication requests from Product, Operations, AM/IM, Gravie Care, Finance, Carrier Relations, and other stakeholders.
• Conduct periodic audits of ICHRA-facing communications and collateral to ensure accuracy as operations, regulatory requirements, or product features evolve, and update as needed.
• Assist in the development of new collateral to support the business.
• Help review and edit communications , as needed, for clarity, tone, and alignment with Gravie’s brand guidelines across member and employer touchpoints.
• Help with ongoing or ad hoc projects that support the overall member, employer and product marketing experience.

Requirements

• 3+ years of experience in communications, marketing operations, CRM or campaign support, or benefits communications.
• Strong writing and editing skills with the ability to maintain consistent brand voice across email, digital, and print channels.
• Experience or comfort working with CRM tools and operational campaign workflows. Braze or similar platforms preferred.
• Ability to manage multiple stakeholders and requests, track intake, and deliver against deadlines.
• Familiarity with or interest in health benefits communications, employer sponsored plans, and member experience. Understanding of ICHRA is a plus.
• High attention to detail, especially related to content accuracy, operational alignment, and brand consistency.
• A proactive and curious mindset with a willingness to ask questions, identify opportunities for improvement, and help build scalable processes.

Preferred

• Some experience in or familiarity with health-benefits communications or regulated industries.