Job Objective

This position serves as a member of the Account Management Team within the Convention Division. The Housing Manager will work in concert with the Housing Executive to ensure all tasks and client requirements are implemented according to guidelines established. The primary role is to manage the hotel contracts and inventory needs of all assigned conferences, while providing operational support to the sales team in the absence of the Housing Executive. Account teams are comprised of a two-person team, Housing Manager and Housing Executive.

COMPENSATION: $55,000 – $60,000 annually, based on relevant experience and skills.

Main Responsibilities

• Review of hotel contracts to become knowledgeable on contract items throughout the event operations. Complete contract checklist by hotel, block breakdowns as defined in hotel contract and per the client request
• Set-up housing portion of show in OneSystem+, our proprietary web-based tool. i.e. Hotel loads, building of all sub-blocks, amenity charts etc.
• Complete all welcome letters and rate verification forms and distribute them to the hotels within your event blocks. Confirm contracted hotels have access to Passkey. If not, direct them to passkey contact for access. Ensures rate verifications forms have been returned and signed prior to show opening
• Responsible for maximizing inventory for daily management of hotel blocks to ensure availability of sell through dates while recognizing any challenges with the block pattern. Communicate with the Housing Executive, Contact center and Sales on inventory challenges and or change in inventory needs
• Establish oversell percentage for each conference by hotel using historical data or show facts. Work in tandem with the Housing Executive to effectively manage the oversell throughout event operations. Creation and update of oversell reports, hotel contact information and hotel cutoff worksheets. Update oversell as it occurs keeping client and sales dialed in
• Secures additional inventory at contracted hotels and makes all updates in One System+. Ensure all inventory needs are communicated and confirmed in writing with the hotel.
• Manage and approve group block requests while working in tandem with the contact center to process and monitor group sub-blocks.
• Process inventory requests and advise Contact Center of denied/approved requests
• Establish cut off procedures, based on contract language, for each hotel and communicate MCI’s expectation of rooming list process and return date
• Work in tandem with the Housing Executive prior to cut off for release of inventory (specialty client blocks). Release inventory and updates oversell accordingly
• Work closely with hotels following hotel cutoff date to ensure receipt and accuracy of rooming list and confirmation numbers.
• Work with accounting to ensure timely delivery of p-card deposits and deposit summaries to hotels
• Pre-reconciliation of hotel rooming list, then provide discrepancies back to hotel prior to final cut off in tandem with Housing Executive
• Assist with post show reporting
• Attends client meetings/conference calls where appropriate
• During the absence of the Housing Executive, communicate with clients on requests and event status
• Send weekly show analysis and reporting to client in the absence of the Housing Executive
• Update pace reports weekly in the absence of the Housing Executive
• All other duties as assigned

Job Requirements

• Degree preferred but not required
• 2 years experience in Passkey, hotel front office, meetings, operations or contracting a plus
• Excellent written and oral communication skills
• Strong customer service skills
• Must have strong organizational and multi project management skills
• Strong decision making and judgement skills to make inventory commitments

Professional Competencies

• Must have hotel or hospitality industry experience
• Working knowledge of hotel contractual conditions and policies

Technical Skills

• MS Office (Proficient in Excel)
• Copilot
• Passkey

Travel Expectations

• 20%

Benefit Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
• 401K
• Medical, Dental, Vision and Supplementary Insurances
• Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
• Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
• Employer-paid Mental Health Benefit
• Pet Discount Program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age, or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.