Responsibilities

• Performance Oversight: Lead daily oversight of all vacancies; crosscheck software data with actual occupancy reports provided by site teams to ensure accurate occupancy and vacancy rates.
• Lease-Up Campaign : Execute the full lease-up strategy by developing all required marketing materials and tools. Drive results by implementing creative, non-traditional outreach strategies and delivering clear, actionable recommendations that directly impact occupancy performance and stabilization timelines.
• Staff Development: Train and guide site staff on leasing, marketing, and managing the occupancy turnover rate to fill units quickly.
• Resource Development: Assist and train in the development and update training materials for property management software data input to ensure quality data tracking.
• Goal Setting: Develop work plans and performance measures for On-site staff with guidance from the Director of Housing Management and Regional Operations Manager.
• The Managers are expected to lead from the front facing initiative, staying hands-on, and setting the standard through action.
• This role requires a proactive, take-charge mindset paired with strong interpersonal skills, ensuring professional, respectful, and effective interactions with residents and housing partners at all times.
• Compliance: Ensure all new tenants meet eligibility requirements; maintain expert knowledge of set-asides, target populations, and compliance documentation.
• Housing Navigation: Complete, Assist and train On-site staff members. The "housing navigation" process, which includes but NOT limited to meeting with potential clients, prospects, inquiries, case manager or partnering agencies, to ensure successful execution of property visits, rental application process and all required compliance forms per each program guideline. Which also include initial intakes or Annual Recertification process.
• Waitlist Audit: Regularly monitor, update, and purge waitlists in accordance with LIHI and HUD policies, compliance requirements, and Fair Housing laws.

Requirements

• Property Management experience at the site level and leasing and marketing experience in affordable housing.
• Completion of Tax Credit Compliance Training (required within 6 months of hire).
• Computer literacy: Proficient in social media, PM-specific software, and other marketing Customer Relationship Management software.
• Knowledge of Landlord/Tenant Law.
• Ability to work effectively with and supervise people of diverse backgrounds, cultures, and those with limited English proficiency.
• Proven problem solving ability, excellent customer service and adhere to professional conduct.
• Strong verbal and written communication skills and the ability to organize time efficiently and prioritize tasks in a self-directed manner.
• Occasional lifting and carrying up to 30 lbs.

Preferred

• Bachelor's degree in a related field OR equivalent experience
• Supervisory experience in a property management setting.

Benefits

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer-Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees.