Responsibilities

• Lead and manage service delivery organization including PR, Social Media Marketing, Cross Media Marketing (Advertising), Event, Brand Production, Bilingual Business Facilitator, and Creative divisions
• Take over function from CEO; own organizational management, service quality, and delivery excellence; accountability for semi-annual gross profit targets for each service team
• Report directly to the CEO; partner with US and Japan BD teams to optimize assignments and maintain client satisfaction
• Collaborate with Creative Director to maintain brand/creative standards; ensure delivery while respecting creative vision
• Own service quality standards; monitor client satisfaction; handle escalations; drive corrective actions
• Establish QA processes, project reviews, and feedback loops across divisions
• Upgrade service offerings to match market trends and technologies including AI; benchmark against North American agency standards; develop cross-division offerings
• Manage division budgets, resource utilization, and profitability; report on strategy, investment, and hiring; bridge between Tokyo and US

Requirements

• Proven experience managing an organization of 15+ staff at a North American marketing agency
• 10+ years of experience in marketing/creative agency environments spanning multiple disciplines (PR, social media, advertising, events, production, and/or creative)
• Track record of raising service quality and client satisfaction at scale
• Experience partnering with sales/business development teams on staffing, resourcing, and account growth
• Experience working with senior creative leadership (e.g., Creative Directors/CCOs), respecting creative vision while owning delivery and business outcomes
• Strong leadership and people-management skills, including managing senior division leads
• Excellent communication and senior-level client-facing skills
• Experience with budget and P&L management

Preferred

• Experience managing a larger organization (several dozen / 30+ staff) at a marketing agency
• Experience in the entertainment industry (Anime, Gaming, or Pop Culture) and deep understanding of the North American entertainment landscape
• Business-level Japanese, or experience working with Japanese clients and cross-border teams
• Experience managing gross profit / revenue targets across multiple service teams on semi-annual or quarterly budget cycles
• Experience integrating AI and emerging technologies into agency services and workflows
• Experience leading organizational transformation or scaling agency teams
• Familiarity with Japanese IP licensing workflows

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Hybrid Work Model