Responsibilities

• - Lead and manage a high-performing team of Product Excellence Managers (PEMs) and Practitioner Success Managers (PSMs) to drive product and practitioner excellence for the Lead Gen, Local, and Travel verticals.
• - Lead the transition to AI-based solutions within support operations, working horizontally with PM and Engineering to ensure advertisers succeed in an AI-first ecosystem.
• - Define and drive the gTech Ads product and service strategy, and long-term roadmap.
• - Lead strategic responses to accelerate product adoption, drive customer growth and remove friction to customer experience.
• - Oversee the lifecycle of internal tools and product deployments, translating customer feedback and metrics into actionable product gaps to influence Engineering and Product roadmaps.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience in product or program management.
• 5 years of experience in people management.

Preferred

• 10 years of experience in product operations, technical solutions, or strategy and operations.
• 5 years of experience managing and developing high-performing teams.
• Experience collaborating with cross-functional executive stakeholders (Product, Engineering, Sales).
• Proven track record in operational excellence, performance management, and career development.
• Deep knowledge of the Google Ads ecosystem or Search.
• Strong strategic thinking and ability to influence senior leadership through data-driven narratives.