Responsibilities

• Manage and operate the Loyalty Program, including point earning, redemption mechanics, and member benefits.
• Manage the Reward Page: reward catalogue, vouchers, and redemption rules.
• Monitor program performance (redemption, engagement) and propose improvements.
• Coordinate with internal teams (E-commerce, IT, Marketing...) to ensure smooth system operation.
• Execute loyalty initiatives such as burn point campaigns, gamification, and member promotions.
• Perform other tasks assigned by the Line Manager.

Requirements

• University Degree (Marketing, Economics, Finance & Banking is an advantage)
• 2-3 years of experience in loyalty programs, CRM, marketing operations, or platform operations.
• Experience in retail, fashion, e-commerce, or loyalty platforms is a plus.
• Strong understanding of loyalty concepts (points, tiers, earn & burn, rewards).
• Good written and verbal communication skills (English and Vietnamese)
• High attention to detail and strong operational discipline.
• Hard-working, energetic, trust-worthy, ready-to-learn, ability to work extended hours and under pressure
• Problem-solving mindset with the ability to manage multiple priorities.
• Ability to write marketing content for loyalty campaigns, reward pages, and customer communications
• Experience using design tools such as Canva, Adobe Photoshop, or similar tools is a plus.

Benefits

• Engagement events: Happy Friday, Happy Birthday, Mid-Autumn Festival, Merry Christmas, Year End Party, Team Building,...
• Modern working space, fully equipped for work such as laptops, phones, calling software (3CX),...
• Youthful and professional working environment.
• Opportunity to work with famous managers in the fashion industry.
• ACFC - Happy Place to Work, where the convergence of talents, unique personalities and energetic people.
• Learning and Organization Development: Working with a team of leading experienced people in the Fashion Retail Industry. Joining the period training courses to upgrade knowledge, hard skills and soft skills.