Guest Relations Coordinator

Responsibilities

• Handle community relations through answering phone calls, and website feedback forms.
• Manage the company's website fill forms and respond to inquiries in a timely manner.
• Aid in PR initiatives, Grand Opening events, and other company events.
• Interact and engage with customers in person.
• Occasional travel will be required.
• Fulfill occasional merchandise orders and communicate with customers.
• Distribute marketing materials to all store locations and communicate/follow up on marketing requirements in the field.
• Manage community management log – tracking all guest relations incidents and following up with guests, District Managers, and Regional Managers in a timely manner.
• Follow crisis management procedures including quick resolution of any situation.
• Engage in positive brand conversation through emails and DM.

Requirements

• BS/BA degree in Communications/Hospitality, or a related field strongly desired
• Previous experience working in a similar role (1 year minimum)
• Knowledge and expertise with multiple social media platforms, including Facebook, Twitter, Instagram, Google Business and Yelp
• Proficient on PC and in Microsoft Office Suite
• Must be proactive, detail oriented, and can work independently
• Communicate effectively, both orally and in writing, to individuals and groups at all levels within and outside of the organization

Benefits

• 401(k) matching program to help you save for retirement.
• Comprehensive medical, dental, and Vision insurance for you and your dependents.
• Company Paid Life Insurance and Employee Assistance Program (E.A.P.).
• Generous PTO and Sick Time.
• Paid Holidays