Responsibilities

• Greet and check in hotel guests, providing a warm and polished first impression
• Manage reservations, guest inquiries, and concierge-style requests
• Handle guest needs promptly and professionally throughout their stay
• Welcome and seat guests for dinner service
• Manage waitlists and reservations
• Coordinate with service staff to ensure smooth operations
• Manage all hotel and restaurant social media accounts (Instagram, Facebook, etc.)
• Create and schedule engaging content (photos, captions, promotions, events)
• Develop and execute marketing strategies to increase visibility and bookings
• Monitor engagement and respond to messages and comments

Requirements

• Previous experience in hospitality, customer service, or front desk preferred
• Strong communication and interpersonal skills
• Comfortable managing social media platforms and creating content
• Highly organized with the ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Self-starter with a strong sense of ownership and accountability

Benefits

• Work in a unique, upscale boutique hotel environment
• Be part of a growing brand with strong community presence
• Opportunity to directly shape the hotel’s guest experience and public image