Responsibilities

• Own a portfolio of Clay's largest and most strategic accounts, building deep relationships and firsthand knowledge of the customer base.
• Bring curiosity and customer obsession to every account, setting the bar for what great looks like at the enterprise tier.
• Drive expansion pipeline across your accounts. Find new growth pathways through multithreading, new use case discovery, and deepening the value of existing use cases.
• Build multi-year account strategies, navigate complex org structures, and drive expansion within your most valuable accounts.
• Develop deep product fluency, helping customers connect their GTM ideas to what's actually possible, and surfacing patterns in product pain points to the right teams.
• Partner with Sales, Product, Engineering, and Marketing to represent the voice of your largest customers and influence roadmap and GTM strategy directly.
• Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across your portfolio.
• Contribute to and help evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.

Requirements

• 6+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
• A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
• Experience navigating and influencing at the executive/C-level, with customers and internally.
• Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.
• A systems-thinking mindset: you notice bottlenecks, build scalable processes, and push for continuous improvement.
• Technical aptitude and curiosity. You're comfortable digging into product capabilities and connecting them to business outcomes.

Preferred

• Familiarity with the GTM space (not required, but a strong plus).

Benefits

• All employees can work for free with world-class coaches who specialize in creativity, management, and more.