Google Review Expert

Responsibilities

• Monitor and respond promptly to Google reviews, maintaining a professional and engaging tone that reflects our brand voice
• Develop and implement strategies to increase positive reviews while addressing negative feedback constructively
• Utilize SEO techniques to enhance review visibility and improve local search rankings on Google
• Conduct social listening to gather insights on customer sentiment and emerging trends related to our brand
• Create compelling content for review responses, social media posts, and promotional materials using Adobe Photoshop, Illustrator, and Creative Suite tools
• Manage online reputation by coordinating with customer service teams and public relations efforts to resolve issues effectively
• Analyze web analytics and Google Analytics data to measure review impact on brand perception and adjust strategies accordingly

Requirements

• Proven experience in social media management, social listening, or reputation management roles
• Strong knowledge of SEO best practices, keyword research, and web analytics tools such as Google Analytics
• Proficiency with Adobe Creative Suite applications including Photoshop, Illustrator, and video editing software for content creation
• Familiarity with social media marketing platforms like Hootsuite, Buffer, Facebook Advertising, and other digital marketing tools
• Excellent proofreading skills with an eye for branding consistency across all communications
• Ability to manage multiple projects simultaneously while maintaining attention to detail
• Exceptional relationship management skills to engage with customers positively across various channels