Responsibilities

• Define the vision and roadmap for Moderna’s global Salesforce CRM platform and broader customer engagement ecosystem.
• Translate commercial priorities and engagement strategy into scalable platform capabilities supporting field execution and omnichannel engagement.
• Lead the evolution of CRM from an early-stage capability to a globally scalable engagement platform supporting multiple products and markets.
• Partner with Digital, Data & Analytics and external vendors to deliver and evolve platform capabilities aligned with enterprise technology architecture.
• Drive enterprise adoption of CRM and engagement tools across field and commercial teams.
• Embed the platform into commercial workflows and define KPIs to measure adoption, engagement effectiveness, and business impact.
• Ensure platform capabilities support commercial launch readiness and scaled customer engagement across markets.
• Establish governance and prioritization frameworks for platform capabilities, releases, and enhancements.
• Own platform investment decisions, balancing stakeholder needs, scalability, customization, and financial discipline.
• Deliver priority CRM platform enhancements supporting priority commercial use cases.

Requirements

• Bachelor’s degree required.
• 12+ years of experience in commercial strategy, CRM, or customer engagement platform roles.
• Experience leading Salesforce CRM platform implementations or major transformations in global environments.
• Strong understanding of field force operations and omnichannel engagement.
• Experience operating as a product owner or platform lead in cross-functional environments.
• Strong stakeholder management and executive communication skills.

Preferred

• Experience designing and scaling omnichannel customer engagement platforms integrating CRM, content, analytics, and orchestration technologies.
• Salesforce platform expertise across Sales Cloud, Marketing Cloud, or life sciences CRM solutions.
• Experience operating within a product operating model, managing platform roadmaps, backlogs, and release governance.
• Familiarity with data-driven engagement approaches, including segmentation, next-best-action, or advanced analytics.
• Experience driving global platform adoption and change management across commercial organizations.

Benefits

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investment opportunities to help you plan for the future
• Location-specific perks and extras