Responsibilities

• HubSpot Architecture & Data Governance - Serve as the primary architect and hands-on admin for HubSpot, aligning the platform's schema with the end-to-end customer journey from initial lead to long-term account management. - Design, build, and maintain custom objects, properties, and pipelines that accurately reflect Quince's B2B commercial motions. - Establish CRM data standards, naming conventions, and validation rules to ensure high data hygiene and platform scalability.
• Onboarding & Health Measurement - Collaborate cross-functionally to define the critical business metrics required to evaluate customer onboarding success and long-term account health. - Translate onboarding milestones into technical tracking mechanisms (e.g., time-to-value tracking, onboarding stages, and product adoption triggers) within HubSpot. - Build, deploy, and maintain health-scoring models and automated alerts within the CRM to proactively flag at-risk accounts or highlight expansion opportunities.
• Process Automation & Systems Integration - Relentlessly optimize internal CRM processes to reduce manual overhead for sales and account management teams. - Build and maintain sophisticated automation—including lead routing, account assignment, lifecycle transitions, and revenue attribution—using advanced HubSpot features and Operations Hub. - Maintain the data integrity of technical integrations between HubSpot and the broader tech stack, including the Data Warehouse, ERP, and BI tools. - Troubleshoot, debug, and resolve HubSpot-related system issues, ensuring platform stability and performance.
• Insights & System Enablement - Build and maintain robust HubSpot dashboards and reports focused on onboarding efficiency, customer health trends, and sales pipeline performance. - Stay at the forefront of HubSpot’s product releases, proactively implementing new features, tools, and AI capabilities to improve operational efficiency. - Clearly document system logic, automation workflows, and data models to educate and enable internal stakeholders.

Requirements

• HubSpot Mastery: 4+ years of hands-on HubSpot administration. Deep technical command of Custom Objects, Advanced Workflows, and Operations Hub (HubSpot Admin or Architect certifications are a major plus).
• Systems Design: Proven experience designing and maintaining CRM architecture for fast-growing B2B organizations.
• Onboarding & Health Tracking: Direct experience building data frameworks, pipelines, or health-scoring mechanisms to track B2B customer onboarding and retention.
• Technical Integration: Proficient in using APIs, webhooks, and middleware tools (e.g., Zapier, Make) to sync HubSpot data with external systems.
• High Ownership: An independent, solution-oriented builder who takes pride in owning the system configuration from blueprint to execution.
• Communication: Ability to translate complex data structures and technical logic into clear documentation and simple terms for non-technical users.

Preferred

• Data & Analytics: Experience working with data warehouses (e.g., Snowflake, BigQuery) or BI tools to sync and analyze usage data inside the CRM.
• AI & Automation Proficiency: Experience implementing tools like Clay to automate data enrichment or outbound operational workflows.
• Full-Funnel Context: Prior experience in ops roles supporting Sales, Onboarding, Account Management, or Customer Success teams.