General Manager

Responsibilities

• Supervise overall hotel operations, including sales, marketing, and financial performance.
• Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.
• Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures.
• Use franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to achieve maximum revenue.
• Assist in the preparation of the annual budget, forecasting changes in operating expenses and labor costs.
• Adjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals.
• Administer cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.
• Train staff on guest service procedures and directly handle difficult guest service issues.
• Manage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly.
• Recruit, select, and train staff to meet guest service and revenue goals.

Requirements

• Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
• 3-5 years of experience as a General Manager or 5 years as an Assistant General Manager in a first-class hotel operation.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff, interact with guests, and work with ownership and corporate teams.
• Strong problem-solving and decision-making abilities to address operational challenges.
• Ability to recruit, train, and motivate associates to achieve revenue and guest satisfaction goals.
• Organizational skills to manage multiple tasks and oversee all hotel departments.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.