Welcome to Goldfish Swim School, where every day feels like a tropical vacation! We are seeking an enthusiastic leader who is focused on building great team culture, welcoming families into our thriving community and spreading the message of water safety. This position is multifaceted and fast paced, with opportunities to grow in leadership, marketing, finance and safety.
The General Manager oversees the quality and success of Goldfish Swim School daily operations including staffing, pool
operations, customer service, retail and vending department, private party operations and
workplace employee activities.
Duties and Responsibilities:
1. Directs and controls the daily operations to ensure the school is running per GSS standard operating
procedures.
2. Manages the team of GSS to ensure high productivity, excellent performance and positive employee
satisfaction.
3. Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS.
4. Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service
and employee performance and training.
5. Provides sales and marketing training to all qualified sales staff.
6. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is
achieved.
7. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being
maintained.
8. Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings,
class scheduling, reporting and administrative functions.
9. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and
sanitary swim environment.
10. Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved
employee satisfaction.
11. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that
pertain to the GSS facility. Trains all current staff on the GSS EAP.
12. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
13. Schedules staff and manages payroll.
14. Fulfills other duties and responsibilities as assigned by the Employer.
Education/Experience:
High school diploma or GED required.
Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred.
Three to five years management experience is preferred.
Certificates and Licenses:
Lifeguard, CPR, First Aid, AED and Certified Pool Operator certifications required. Lifeguard Instructor certification is
highly encouraged.
Work Environment:
While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate