Own front desk and operations for a luxury aesthetics practice, shaping patient experience from inquiry to treatment while aligning marketing and operations to drive growth.

• Operations & Patient Experience: Manage front desk, patient flow, scheduling, consultations, and treatment coordination.
• Marketing & Outreach: Support social, emails, website updates, and brand voice across patient communications.
• Performance & Systems: Track leads, flow metrics, and workflow improvements to boost efficiency and conversion.

Responsibilities

• Manage front desk operations and ensure exceptional patient experience
• Handle patient inquiries, scheduling, and treatment coordination
• Oversee patient flow from inquiry through consultation and treatment
• Support consult-to-close process for high-value aesthetic services
• Assist with marketing initiatives including social media, email newsletters, and promotions
• Maintain and update website content and online presence as needed
• Ensure consistent brand voice across all patient-facing communication
• Support onboarding and coordination of staff and providers
• Track patient flow, leads, and operational performance metrics
• Help improve systems, workflows, and overall practice efficiency