Franchise Communications Coordinator

Responsibilities

• Maintain and update the biweekly email distribution lists, ensuring accuracy across all brand and audience segments.
• Create the franchisee newsletter proofs in Salesforce and manage approvals twice a week.
• Build and upload custom email distribution lists in Salesforce for special communications and targeted campaigns.
• Distribute the franchisee newsletter on schedule twice a week.
• Create and distribute the monthly actions checklist.
• Upload all articles to our intranet, ensuring content is current and correctly tagged.
• Coordinate distribution timing and content with the international team when applicable.
• Monitor the corporate communications and corporate news inboxes, triaging and routing requests to the appropriate team member.
• Support communications to franchisees for multiple internal departments, including procurement, marketing, revenue management, IT, and brand programs.
• Serve as a writer and editor for some corporate communications, including emails, news updates, marketing promotions, brand updates, and operations updates.

Requirements

• 1+ years of experience in a related field.
• Familiarity with Associated Press style.
• Proficiency in Microsoft Word, Excel, and SharePoint.
• Strong attention to detail and organizational skills.
• Comfortable managing recurring deadlines and multiple concurrent production schedules.
• Strong communication skills (verbal and non-verbal skills, correspondence, strong writing and editorial ability).
• Bachelor's Degree
• Experience with Salesforce Account Engagement strongly preferred.

Preferred

• Hospitality industry and/or franchise relations/communications experience preferred.
• Experience with Salesforce Account Engagement strongly preferred.
• Content management and email distribution platform experience is a strong plus.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide