Responsibilities

• Works at the direction of the Account Manager or lead Franchise Sucess Manager
• Provides front-line customer service to support the franchisees, answer their queries and increase client satisfaction
• Have a thorough understanding of the client's contract and selling opportunities of Ignite Visibility products/services to generate increased revenue
• Assist in the onboarding of new franchise locations
• Be the liaison between corporate and franchises in regard to communicating process updates and sales support
• Understand our client's sales and marketing processes so we can consult and build their needs inside of HubSpot for maximum impact
• Assist the Account Managers in the collective development of strategic documentation
• Collaborate with internal team members to drive results for the client, identify risks and opportunities, and hold teams accountable to budget, timelines, productivity, process, standards, and results
• Attends periodic key account meetings as needed
• Assist the Account Managers to ensure that all internal and external meetings are scheduled and all parties notified of the time, location, and expected contributions (e.g. meeting agenda, etc.) and all documentation is prepared in advance

Requirements

• Bachelor's degree in marketing, business, communications, or a related field
• Minimum 2years of account services experience in digital marketing channels or a degree in digital marketing plus internship experience in marketing
• 2+ years of sales, customer service experience, or client services
• Excellent communication skills and ability to communicate rapidly and effectively with all parties involved in the projects, communicate in English, present, and influence key stakeholders
• Ability to thrive in high growth and fast-paced agency setting
• Have a drive to learn and grow in digital marketing knowledge and skills continually
• Franchise or multi-location marketing exposure
• Proven ability to juggle a good volume of account management projects at a time
• Proven ability to build rapport with clients and problem-solve effectively
• Sharp attention to detail and strong organizational skills